We appreciate your honesty and we completely understand how disappointing it can be to receive a product that doesn't live up to your expectations. We apologize for any inconvenience this may have caused.
Regarding the quality of our lip glosses, we take all feedback seriously and we will use your comments to improve our products to the best of our ability. We have passed your feedback on to our quality control team to ensure that any issues with scent, consistency, and leakage are addressed. We aim to provide quality products with affordability in mind, however, please note that this specific product is not necessarily 'cheap' but it is absolutely within the 'value range' (currently at $1) and we believe we are competitively priced to similar lip glosses with similar features in that price range.
In regards to your refund request, we would like to apologize that we are currently unable to provide refunds due to our low-cost nature. We have our policies readily available (to ensure our customers are aware that all sales are final) to review at any time on our website and especially during the purchase process. We do hope to provide more lenient policies as we continue to grow.
Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you again in the future.
